Overview

Fourthline's Self-Service Hub gives you transparency and control to turn compliance into a business advantage.

Use Hub as your central platform to:

Assess client lifecycles.
Monitor verification volumes and processing trends.
Access aggregated insights on key metrics.
Orchestrate onboarding workflows.

Define account types

Hub offers two account types, depending on your current relationship with Fourthline:

Business partner account: For organizations that have a signed commercial agreement with Fourthline.
Prospect account: For organizations that do not yet have a signed commercial agreement with Fourthline.

Account type	Access	Functionality
Business Partner account	Sandbox and Production environments	Full access to all features and workflows.
Prospect account	Sandbox environment only	Limited functionality (e.g., workflow testing). You can request a trial to explore additional products.

Create an account

To get started with Hub, you first need to create an account:

Navigate to Hub.
Select Continue > Create an account.
Complete the sign-up form.
Use your work email address. Personal emails (Gmail, Yahoo, etc.) are not supported.
Enter your Given name and Family name
Set a secure password with at least 12 characters, including:

One number
One lowercase letter
One uppercase letter
One special character (e.g., ! @ #)

Select Sign up.
Confirm your account by opening the verification email we sent and following the link. If you don’t see it in your inbox, check your spam folder.

To log out of Hub, select Log out in the navigation menu.

Domain restrictions

If your organization uses multiple email domains, only the primary domain is linked to your account. Team members with another domain may be placed in a separate demo environment. To register additional domains, contact [email protected].

Set up MFA

Multifactor Authentication (MFA) adds an extra layer of security by requiring a second form of verification. It is mandatory every time you sign in to Hub.

After setting your password, you'll be prompted to configure MFA. In this section, you’ll learn how to set it up for your account.

How to set up MFA with an authenticator app

Install a TOTP-compatible app (e.g., Google Authenticator, Microsoft Authenticator).
Scan the QR code on the setup screen to add a new account in your authenticator app.
Enter the 6-digit verification code from your authenticator app.
Select Sign in to finish setup.

Reset a password

If you forget your password:

Navigate to Hub.
Select Sign in > Forgot your password?
Follow the reset instructions sent to your inbox.

You’ll receive an email with a link to create a password for your Hub account. The link is valid for 24 hours.

Set up an environment

Hub has two environments:

Environment	Description
Production	Contains real client data from your production environment. Access to the Production environment is limited to existing business partners.
Sandbox	Contains data from your sandbox environment. Safe for testing, with no impact on production data.

By default, you’ll land on the Production environment after logging in. To switch between environments, use the dropdown in the left navigation bar.

Download reports

Hub lets you download security reports as PDF files. Security reports are available from 2025 onwards. Reports from before 2025 are not available in Hub.

If your organisation has a signed commercial agreement with Fourthline, any user with the Base access role can download reports containing actual data, including monthly reports from Fourthline’s Security team and third-party pentest reports.

If your organisation does not have a commercial agreement, you can only download a sample report with mocked data.

To download a report:

Navigate to Hub.
Select Files. Files are sorted by published date, with the most recent report shown first.
Select a report and choose Download.

Next steps

Learn more about your clients and explore Hub's insights dashboards.

Get in touch