This page sets out possible statuses, explanatory status codes, CDD Report availability, and risk codes for Identity Verification.

Note

In addition to checking the status in webhook notifications, you can check the status of a specific Identity Verification case any time via a Get case status request.

Statuses

Possible notifications include:

Status	Description	Action
`new`	The workflow is successfully created.	Upload the identity data and ID document.
`pending`	We are validating the data.	Check the case status. Status code: `1000`
`inconsistent_data`	We found inconsistent data.	Create a new workflow set to `IDV`. Status codes: `2000` series – `3000` series
`invalid_data`	We found invalid or missing data.	Create a new workflow set to `IDV`. Status codes: `1001` – `1999`
`completed`	We have processed the case. For our recommendation to accept or reject the client, see the risk code.	Download the CDD Report. Risk code: `200` – `500` Status codes: `100` series, and for risk code `500`: `4000` series – `5000` series

Status flow diagram

The pathways for statuses are as follows:

Risk codes

Possible risk codes include:

Risk code	Risk score
`200`	completed_low_risk
`300`	completed_medium_risk
`400`	completed_high_risk
`500`	completed_unacceptable_risk

Status codes

Statuses can be accompanied by one or multiple of the following status codes:

100: AML screening

This series includes:

Status code	Description
`100`	False positive sanctions hit
`102`	False positive sensitivity list hit
`110`	False positive PEP hit
`120`	Confirmed PEP hit
`130`	Elevated risk indicators checked
`140`	Potential sanctions hit
`141`	Potential PEP hit

1000: Identity data

This series includes:

Status code	Description	Action
`1000`	Data successfully validated
`1004`	`person.type` invalid	Update the identity data, setting `person.type` to `naturalPerson` or `legalPerson`.
`1005`	`person.fullName` invalid or missing	Update the identity data, setting the `person.fullName` format to only contain alphabetical characters, spaces, hyphens, and apostrophes.
`1006`	`person.firstName` invalid or missing	Update the identity data, setting the `person.firstName` format to only contain alphabetical characters, spaces, hyphens, and apostrophes.
`1007`	`person.lastName` invalid or missing	Update the identity data, setting the `person.lastName` format to only contain alphabetical characters, spaces, hyphens, and apostrophes.
`1008`	`person.gender` invalid or missing	Update the identity data, setting `person.gender` to `Female`, `Male`, `Other`, or `Unknown` (case sensitive).
`1009`	`person.nationality` invalid or missing	Update the identity data, setting `person.nationality` to a valid ISO_3166-1 alpha-3 country code.
`1010`	`person.birthDate` invalid or missing	Update the identity data, setting `person.birthDate` to a valid date in YYYY-MM-DD format.
`1011`	`address.country` invalid or missing	Update the identity data, setting `address.country` to a valid ISO_3166-1 alpha-3 country code.
`1012`	`emailAndPhone.email` invalid or missing	Update the identity data, setting `emailAndPhone.email` to a valid email address including an @ character.
`1013`	`emailAndPhone.mobile` invalid or missing	Update the identity data, setting `emailAndPhone.mobile` to a valid mobile phone number including the country code and beginning with `00` or `+` without spaces. Example: `0031201234567` or `+31201234567`
`1014`	`address.streetNumber` invalid or missing	Update the identity data, setting `address.streetNumber` to an integer greater than or equal to zero.
`1015`	`address.street` invalid or missing	Update the identity data, setting `address.street` with only alphabetical characters, spaces, hyphens, and apostrophes.
`1016`	`address.postalCode` invalid or missing	Update the identity data, setting `address.postalCode`.
`1017`	`address.city` invalid or missing	Update the identity data, setting the `address.city` format to only contain alphabetical characters, spaces, hyphens, and apostrophes.
`1018`	`kycDocument.documentType` missing	Update the identity file, setting `kycDocument.documentType`.
`1021`	`person.nationality` not supported for this document type	Ask the client to use a supported ID document for their nationality.
`1022`	ID document missing or `tax.countrySubjectToTaxation` invalid	• Upload an ID document. • Update the identity data, setting the `tax.countrySubjectToTaxation` format to a valid ISO_3166-1 alpha-3 country code.
`1023`	Selfie photo missing	Upload a selfie photo.
`1024`	ID document photo(s) missing or inconsistent	Upload new document photos.
`1025`	All `riskRequirement` parameters required	Update the identity data, setting all `riskRequirement` parameters.
`1031`	Identity data too old	Upload new identity data.
`1032`	Client not a natural person	Update the identity data, setting `person.type` to `Natural Person`.
`1033`	`person.fullName` format invalid	Update the identity data, making sure `person.fullName` consists of at least 2 words.
`1034`	Underage client	You can't retry.
`1035`	Ineligible client	You can't retry.
`1036`	ID document number already used	Upload a new ID document.
`1037`	`kycDocument.documentNumber` missing	Update the identity file, setting `kycDocument.documentNumber`.
`1100`	Second ID document missing	Upload a second ID document.
`1201`	Client not successfully verified	Create a new workflow set to `IDV`.
`1277`	`previousDocumentData` missing or client has no successful AML-compliant Identity Verification case	Update the identity data, providing the `previousDocumentData`.
`1278`	`previousDocumentData` incomplete	Update the identity data, providing the `previousDocumentData`.
`1279`	`previousDocumentData` incomplete	Update the identity data, providing all required `previousDocumentData`.

2000: Home address

This series includes:

Status code	Description	Action
`2001`	Invalid address	Provide a valid address.
`2002`	PO box address	Provide a valid non-PO box address.
`2003`	Non-residential address	Provide a valid residential address.
`2004`	Address doesn't match the PoA document	Provide a valid address request, or ask the client for a new official PoA document.

3000: Sendback reasons

This series includes:

Status code	Description	Action
`3001`	`person.nationality` doesn't match client input	Update the client's nationality.
`3002`	`person.placeOfBirth` doesn't match client input	Update the client's place of birth.
`3003`	`person.birthDate` doesn't match client input	Update the client's birth date.
`3005`	`person.gender` doesn't match client input	Update the client's gender.
`3100`	Selfie photo too bright	Upload a new selfie.
`3101`	Selfie photo too dark	Upload a new selfie.
`3102`	Selfie photo too blurry	Upload a new selfie.
`3103`	Selfie photo poor quality	Upload a new selfie.
`3104`	Selfie photo inadequate	Upload a new selfie.
`3105`	Selfie doesn’t match ID document portrait	Create a new workflow set to `IDV`.
`3106`	Inadequate input	Create a new workflow set to `IDV`.
`3107`	Face not fully visible or within frame	Upload a new selfie.
`3108`	Selfie photo GDPR breach	Upload a new selfie.
`3200`	ID document photo too bright	Upload a new ID document.
`3201`	ID document photo too dark	Upload a new ID document.
`3202`	ID document photo too blurry	Upload a new ID document.
`3203`	ID document photo poor quality	Upload a new ID document.
`3204`	Expired ID document	Upload a new ID document.
`3205`	Invalid ID document	Upload a new ID document.
`3206`	ID document photo of a photocopy or screen	Upload a new ID document.
`3207`	ID document photo obscured	Upload a new ID document.
`3208`	ID document in inadequate condition	Upload a new ID document.
`3209`	Issuing country not supported	Upload a new ID document.
`3210`	Nationality not supported	Upload a new ID document.
`3211`	ID document out of frame	Upload a new ID document.
`3212`	ID document in plastic cover	Upload a new ID document.
`3213`	ID document photo GDPR breach	Upload a new ID document.
`3250`	Security features not visible	Upload a new ID document.
`3300`	Unclear if legal name provided by client matches ID document	Update the client's full name.
`3304`	Photos of required ID document sides missing	Provide the required number of photos for the document type.
`3305`	ID document number doesn't match client input	Update the document number.
`3306`	ID document issue date doesn't match client input	Update the issue date.
`3307`	ID document expiry date doesn't match client input	Update the expiry date.
`3308`	TIN not visible	Create a new workflow set to `IDV`.
`3311`	QEC details don't match ID document	Create a new workflow that includes `IDV` and `QES`.
`3400`	Second ID document photo too bright	Upload a new second document.
`3401`	Second ID document photo too dark	Upload a new second document.
`3402`	Second ID document photo too blurry	Upload a new second document.
`3403`	Second ID document photo poor quality	Upload a new second document.
`3404`	Expired second ID document	Upload a new second document.
`3405`	Invalid second ID document	Upload a new second document.
`3406`	Second ID document photo of a photocopy or screen	Upload a new second document.
`3407`	Second ID document photo obscured	Upload a new second document.
`3408`	Second ID document in inadequate condition	Upload a new second document.
`3409`	Second ID document out of frame	Upload a new second document.
`3410`	PoA document photo too bright	Upload a new ID document.
`3411`	PoA document photo too dark	Upload a new ID document.
`3412`	PoA document photo too blurry	Upload a new ID document.
`3413`	PoA document photo poor quality	Upload a new ID document.
`3414`	Expired PoA document	Upload a new ID document.
`3415`	Invalid PoA document	Upload a new ID document.
`3416`	PoA document photo of a photocopy or screen	Upload a new ID document.
`3417`	PoA document photo obscured	Upload a new ID document.
`3418`	PoA document in inadequate condition	Upload a new ID document.
`3419`	PoA document out of frame	Upload a new ID document.
`3500`	Geolocation not provided	Upload a new selfie with the geolocation.
`3505`	Not the same person	Upload a new ID document and selfie.
`3510`	Geolocation not supported	Upload a new selfie with the geolocation.
`3520`	Photo metadata inconsistent	Upload a new document and selfie.
`3521`	Video metadata inconsistent	Upload a new document and selfie.
`3540`	Device metadata inconsistent	Upload a new document and selfie.
`3541`	Device model inconsistent	Upload a new document and selfie.
`3542`	Device language inconsistent	Upload a new document and selfie.
`3543`	Device geolocation inconsistent	Upload a new document and selfie.
`3560`	Invalid IP address	Provide a valid IP address.
`3600`	Selfie video too bright	Upload a new selfie video.
`3601`	Selfie video too dark	Upload a new selfie video.
`3602`	Selfie video too blurry	Upload a new selfie video.
`3603`	Selfie video poor quality	Upload a new selfie video.
`3604`	Selfie video GDPR breach	Upload a new selfie video.
`3610`	Selfie video inadequate	Upload a new selfie video.
`3620`	Liveness features not visible	Upload a new selfie video.
`3700`	Insufficient data	Create a new workflow set to `IDV`.

4000: Rejection reasons

Note

You cannot retry.

This series includes:

Status code	Description
`4110`	Confirmed sanctions hit
`4112`	Confirmed sensitivity list hit
`4120`	Underage client
`4130`	Unacceptable risk score
`4135`	Unacceptable combination of data points
`4140`	Country of residence not supported
`4145`	Geolocation prohibited
`4150`	Issuing country prohibited
`4155`	Nationality prohibited
`4160`	Hits above agreed threshold
`4170`	High-risk IP address
`4171`	High-risk country phone code
`4172`	High-risk country of residence
`4173`	High-risk geolocation
`4190`	Rejected (other)
`4192`	Selfie video rejected
`4200`	Unacceptable third-party involvement in selfie photo
`4202`	Unacceptable third-party involvement in selfie video
`4211`	Unacceptable third-party involvement in ID document photo
`4310`	Birth date doesn't match previous ID document
`4311`	Place of birth doesn't match previous ID document
`4400`	Name on ID document doesn't match client input

5000: Fraud reasons

Note

You can't retry.

This series includes:

Status code	Description
`5100`	Tampered-with ID document
`5150`	Counterfeit ID document
`5200`	Tampered-with selfie photo
`5201`	Selfie photo is of another photo
`5202`	Impersonation
`5210`	Biometrics match known fraudster
`5300`	Tampered-with PoA document
`5400`	Fraudulent address
`5600`	Selfie video is of a video or a photo
`5601`	Client in selfie video doesn’t match ID document
`5602`	Client in selfie video wearing a mask
`5610`	Fraudulent selfie video
`5900`	Fraud (other)

6000: Signature errors

This series includes:

Status code	Description	Action
`6001`	Fatal error while creating QEC	Create a new workflow that includes `IDV` and `QES`.
`6002`	Error while creating QEC	Retry the document approval step.
`6003`	Communication error while creating QEC	Retry the signature confirmation step.
`6004`	Fatal error while signing documents	Create a new workflow that includes `IDV` and `QES`.
`6005`	Error while signing documents	Retry the signature confirmation step.
`6006`	Communication error while signing documents	Retry the signature confirmation step.
`6007`	Pending verification flow: Fatal error while signing documents with provisional signature	Create a new workflow that includes `IDV` and `QES`.
`6008`	Signature flow timed out	Create a new workflow that includes `IDV` and `QES`.

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