This page sets out possible statuses, explanatory status codes, CDD Report availability, and risk codes for Document Authentication.

Note

In addition to checking the status in webhook notifications, you can check the status of a specific Document Authentication case any time via a Get Document Authentication status request.

Statuses

Possible statuses include:

Status	Guidance
`new`	Description: The case is successfully created. Action: Wait for the next status.
`pending`	Description: We are validating the data. Action: Wait for the next status. Status code: `1000`
`inconsistent_data`	Description: We found inconsistent data. Action: Retry. Status codes: `3000` series
`invalid_data`	Description: We found invalid data. Action: Retry. Status codes: `3000` series
`completed`	Description: We have processed the case. For our recommendation to accept or reject it, see the risk code. Action: Download the CDD Report. Status codes: `4000` – `5000` series Risk codes: `200` or `500`

Status flow diagram

The pathways for statuses are as follows:

Possible risk codes include:

Risk code	Risk score
`200`	completed_low_risk
`500`	completed_unacceptable_risk

Statuses can be accompanied by one or multiple of the following status codes:

This status code accompanies pending status:

Status code	Guidance
`1000`	The data has been successfully validated. Action: Wait for the next status notification.

This series can accompany inconsistent_data or invalid_data status and includes:

Status code	Guidance
`3105`	Not the same person Action: Create a new case.
`3500`	No geolocation provided Action: Create a new case with the client's geolocation.
`3510`	Geolocation is in a prohibited country Action: Create a new case with the geolocation in a supported country.
`3540`	Device metadata inconsistent Action: Create a new case.
`3600`	Document video too bright Action: Upload a new video.
`3601`	Document video too dark Action: Upload a new video.
`3602`	Document video too blurry Action: Upload a new video.
`3603`	Document video poor quality Action: Upload a new video.
`3610`	Inadequate document video Action: Upload a new video.
`3620`	Liveness features not visible in document video Action: Upload a new video.

Fatal

The client can't retry.

This series accompanies completed status and includes:

Fatal

The client can't retry.

This series accompanies completed status and includes:

Status code	Description
`5200`	Selfie tampering
`5201`	Selfie tampering - Photo of a photo
`5202`	Selfie tampering - Different person
`5210`	Biometric verification
`5600`	Video tampering
`5601`	Different person in video
`5610`	Video other fraud
`5900`	Other fraud