Document Authentication Statuses
Integrations guide
This page sets out possible statuses, explanatory status codes, CDD Report availability, and risk codes for Document Authentication.
Note
In addition to checking the status in webhook notifications, you can check the status of a specific Document Authentication case any time via a Get Document Authentication status request.
Statuses
Possible statuses include:
Status | Description | Action |
---|---|---|
new | The case is successfully created. | Wait. |
pending | We are validating the data. | Wait. Status code: 100 |
inconsistent_data | We found inconsistent data. | Retry. Status codes: 3000 series |
invalid_data | We found invalid data. | Retry. Status codes: 3000 series |
completed | We have processed the case. For our recommendation to accept or reject it, see the risk code. | Download the CDD Report. Status codes: 4000 – 5000 series Risk codes: 200 or 500 |
Status flow diagram
The pathways for statuses are as follows:
Risk codes
Possible risk codes include:
Risk score | Risk code |
---|---|
completed_low_risk | 200 |
completed_unacceptable_risk | 500 |
Status codes
Statuses can be accompanied by one or multiple of the following status codes:
100: Data validation
This series includes:
Status code | Description | Action |
---|---|---|
1000 | The data has been successfully validated. | Wait for the next status notification. |
3000: Sendback reasons
This series includes:
Status code | Description | Action |
---|---|---|
3105 | Not the same person | Create a new case. |
3500 | No geolocation provided | Create a new case with the client's geolocation. |
3510 | Geolocation is in a prohibited country | Create a new case with the geolocation in a supported country. |
3540 | Device metadata inconsistent | Create a new case. |
3600 | Video too bright | Upload a new document video. |
3601 | Video too dark | Upload a new document video. |
3602 | Video too blurry | Upload a new document video. |
3603 | Video poor quality | Upload a new document video. |
3610 | Inadequate video | Upload a new document video. |
3620 | Liveness features not visible | Upload a new document video. |
4000: Rejection reasons
Note
You can't retry.
This series includes:
Status code | Description |
---|---|
4145 | Geolocation is prohibited |
4190 | Other rejected |
4192 | Video rejected |
4200 | Assisted selfie |
4202 | Assisted video |
5000: Fraud reasons
Note
You can't retry.
This series includes:
Status code | Description |
---|---|
5200 | Selfie tampering |
5201 | Selfie tampering - Photo of a photo |
5202 | Selfie tampering - Different person |
5210 | Biometric verification |
5600 | Video tampering |
5601 | Different person in video |
5610 | Video other fraud |
5900 | Other fraud |
Updated 29 days ago