App Drop-in

Improved

Document NFC for Spanish documents

Document NFC is one of the most secure features of Fourthline's Document flow. For Spanish documents, we can now more easily unlock NFC chips using the card access number (CAN).

We then re-ordered the steps in the user journey, so that clients can choose:

• NFC flow: Scan the front and back of the card with NFC (42% shorter journey).
• Document scan flow: Take more document photos (front, front tilted, back, back tilted).

Click to magnify

Request feature

To enable Document NFC, contact your implementation manager.

Web SDK

 Added

Physical Proof of Address

Physical Proof of Address is now available on Web SDK!

In this flow, the client:

1. Enters the Physical Proof of Address module
2. Selects the type of proof of address document
3. Chooses to upload a PDF file or photo of the document from their device, or to take a photo of the document now
4. Either selects a file or image to upload
5. Or, takes a photo of the document
6. Confirms the document photo

Request feature

To enable Physical Proof of Address for Web SDK, contact your implementation manager.

Enable JS prompt

Previously, if the client had JavaScript disabled in their mobile web browser, the Web SDK couldn't load.
Now, the SDK detects this and the UI prompts the client to enable JavaScript to start the workflow.

Improved

Feature configuration

You can now configure to enable or disable the following features:

• Selfie video
• Tax number extraction
• Tilted document photos

Configure features

To configure these features in your Web SDK implementation, contact your implementation manager.

Lower minimum age

Previously, the minimum supported age was 18 years and is now 16 years.

Change configuration

To change your minimum age configuration to 16 years, contact your implementation manager.

Case Review Portal

You can now set up access to the Case Review Portal via Okta Federation.

February 2024

App Drop-in & Web SDK

Improved

Pre-filled data accuracy

During ID document scanning, we previously extracted data from the MRZ only. We now also extract it from the VIZ using AI OCR. This lets us pre-fill the document data and personal data fields for the client to confirm with a higher degree of accuracy, improving user experience and increasing clients' trust.

Real-time feedback

The SDKs now send document photos to our backend as soon as they are captured, where we assess the image quality and provide the client feedback in the UI in real time. This ensures higher-quality photos are ultimately uploaded, reduces sendbacks, and improves user experience.

Feature request

To enable real-time feedback, contact your implementation manager.

App Drop-in

 Added

We added language support for Croatian: hr.

Improved

The App Drop-in can now extract the BSN directly from the QR code on Dutch passports.

Web SDK

Improved

We improved the copy and explanatory animation in the Selfie Liveness UI:

 Added

On the introduction screen of the Document module, we've added a note to gently caution clients against potential fraud attempts:

Feature request

To add the fraud note to your UI, contact your implementation manager.

Identity Verification

 Added

Following the introduction of gender-neutral passports in many European countries, if we detect that a gender field states something other than Female or Male, we now return the value Other.

Feature request

To enable Other in your gender enums, contact your implementation manager.

January 2024

App Drop-in

Fixed

iOS auto-focus

On the iPhone 14–15 series with 3 rear cameras, the main lense was no longer focusing automatically. This was causing blurry document photos that we had to send back due to poor image quality.

We fixed this in iOS version 2.35.1, and updated all cross-platform plugins to this version.

Action

We recommend updating your SDK to benefit from this fix.

React Native light/dark mode

In the React Native plugin, when clients switched between light mode and dark mode during a workflow, some colors weren't updating properly. We fixed this in release 1.26.1.

Changed

We reviewed the dependencies in the Android project and updated the library versions.

Web SDK

Improved

TIN flow for Dutch passports

We made major improvements to support more use cases and reduce friction, while maintaining scalability.

Issue date

After selecting the issuing country and document type (NLD, Passport), clients used to be prompted to enter the issue date. We now extract the issue date from the document and have removed this screen to shorten the user journey.

BSN field

Countries have different regulations for collecting TINs, and the number isn't included on all ID documents.

Dutch passports issued after August 2021 include a QR code that we scan to extract the BSN.

To ensure scalability on both the Web SDK and App Drop-in, we moved the BSN field and QR code scanning logic from the ID document flow to the TIN flow.

Network improvements

In version 1.13.3 (January 10), we optimized document sizes so that document videos created by the SDK are now 75% smaller, with the same image quality.

Uploading these smaller files reduced how often clients had to retry due to Network blocked errors by more than 90%!

UX improvements

• We increased the angle of the tilted document mask to create a more realistic user experience.
• We increased the size of the document mask on small-screen devices to let us support them.
• For Identity Verification clients in Czechia, we added an information dialog about the SMS redirect option.

Fixed

In the Qualified Electronic Signature flow, the name of documents to sign sometimes changed when saved on some browsers. Now the name stays the same, making it easier for clients to find the documents on their mobile device.