This page sets out how to integrate the Case Review Portal with the self-service or hybrid model with single sign-on.

Setup

Provide Fourthline with the following information:

Configuration	Description
Features	Case Processing • Escalations • Time-tracking • Case auto-assign • Case Guidance
	Case Auditing • View only • Compliance review • Case Guidance
Domain URL	Agree a domain URL that includes your name and `portal.ext.fourthline.com`.
IdP	Specify which SAML 2.0 identity provider (IdP) you are using.
IP addresses	Provide the IP addresses that need to access the portal for both the `sandbox` and `production` environments.
SAML statement	Provide a SAML metadata statement.

Role permissions

The role permissions are managed in your organization's IdP.

Different roles are required depending on your use case: Case Processing only, Case Auditing only, or both:

Role	Permissions	Portal&nsp;page
`Access`	Can access the portal but can't view cases. Required for all users
`CaseProcessor`	Can process cases.	Processing
`Reviewer`	Can perform four-eyes reviews and edit other agents' incomplete cases. Configure your own rules for when four-eyes review is required.	Processing
`Supervisor`	Can view and edit completed cases processed by other agents, unassign cases from agents, and view backlog metrics.	Processing
`DailyWatchlistAutomation`	Can view and process AML Screening and Monitoring cases.	Processing
`CaseAuditor`	Can view completed cases.	Auditing
`QaAuditor`	Can create case samples and confirm compliance reviews.	Auditing
`UserManagement`	Can assign agents to process cases for specific business partners. This role is only needed if you process cases for multiple partners. If you only process your own cases, agents are assigned automatically.	Users
`AfcReporter`	Can create and download fraud and AML hit data.	Reports
`User`	Can access the portal, and view and process their own cases. Important: This role has been replaced by the `Access` + `Case Processor` roles. We recommend updating your role setup as soon as possible.

Single sign-on

You can set up single sign-on for the Case Review Portal via federation with your IdP.

Provide Fourthline with a SAML metadata statement. You must include the following required claims:

A unique user identifier:

http://schemas.xmlsoap.org/ws/2005/05/identity/claims/name

Note

This claim is also referred to as Name ID or User Principal Name.
It is used as the unique identifier to match the user identity principle from the federated IdP to the shadow account in our system.

The user's email address:

http://schemas.xmlsoap.org/ws/2005/05/identity/claims/emailaddress

The user's first name, also referred to as given name:

http://schemas.xmlsoap.org/ws/2005/05/identity/claims/givenname

The user's surname:

http://schemas.xmlsoap.org/ws/2005/05/identity/claims/surname

The application roles:

http://schemas.microsoft.com/ws/2008/06/identity/claims/role

Note

To use a different element name, contact your implementation manager.

Important

The role names specified in the AttributeValue elements must exactly match those listed under Role permissions.

Example SAML statement

The following is an example of a complete SAML statement:

<samlp:Response>
  <Assertion>
    <AttributeStatement>
      <Attribute
        Name="http://schemas.xmlsoap.org/ws/2005/05/identity/claims/name">
        <AttributeValue>[email protected]</AttributeValue>
      </Attribute>
      <Attribute
        Name="http://schemas.xmlsoap.org/ws/2005/05/identity/claims/emailaddress">
        <AttributeValue>[email protected]</AttributeValue>
      </Attribute>
      <Attribute
        Name="http://schemas.xmlsoap.org/ws/2005/05/identity/claims/givenname">
        <AttributeValue>John</AttributeValue>
      </Attribute>
      <Attribute
        Name="http://schemas.xmlsoap.org/ws/2005/05/identity/claims/surname">
        <AttributeValue>Smith</AttributeValue>
      </Attribute>
      <Attribute
        Name="http://schemas.microsoft.com/ws/2008/06/identity/claims/role">
        <AttributeValue>User</AttributeValue>
        <AttributeValue>Reviewer</AttributeValue>
      </Attribute>
    </AttributeStatement>
  <Assertion>
</samlp:Response>

Next steps

See the detailed instructions for how to set up:
• AD FS Federation
• Azure Federation
• Okta Federation

Top of page