Review & Audit Solutions

Fourthline’s Case Review Portal is a secure, user-friendly web environment where you can process cases, audit completed cases, access contextual guidance, and perform quality assurance to support risk and compliance operations, with flexibility in how the portal is operated.

Operating model

We offer two operating models - agree with your Fourthline delivery manager which option best suits your needs.

Operating model	Description
Fourthline operated	Fourthline agents process and audit cases.
Fourthline powered	Your agents process and audit cases.

Configurations

After deciding on the operating model, note that in the Case Review Portal a tag displays the specific Fourthline configuration and process type used in each market.

Configuration	Description
Partner	The name of the Business Partner.
Branch	The market in which the Business Partner operates. Example: `ESP` In some cases, the branch tag may also correspond to a legal branch, a secondary location outside the Business Partner’s home country where they are licensed as a financial institution and must comply with local AML regulations. This legal context can be reflected in the configuration as well.
Type	The Fourthline process type. Example: `KYC`

Services

In the Case Review Portal, we offer the following services:

Case Processing

Case processing combines automated and human review to assess risk and produce a final compliant decision.

Case Auditing

Case Auditing enables human reviewers to inspect completed cases and validate individual checks and evidence.

Case Guidance

Case Guidance provides contextual, step-by-step instructions for processing checks, dynamically surfaced to human agents and covering over 700 identity document types.

Quality Assurance

Quality Assurance reviews completed identity verification cases to reduce errors, improve procedures, and enhance agent performance and training.