Review & Audit Solutions

Solutions overview

Fourthline offers the following solutions for managing and gaining insight into your cases:

SolutionDescription
Case Review PortalA web environment in which your compliance agents can process and/or audit cases.
Fourthline DashboardA web dashboard for oversight and metrics.


Case Review Portal

Fourthline’s Case Review Portal offers a secure, user-friendly web environment for assessing information gathered for cases.

We offer three functionalities in the portal:

Case Processing

Every case is first handled by our AI agent and, if it can't assign an automated outcome, the case passes to a human agent. Human agents manually review cases flagged by the AI agent to perform additional anti-fraud and anti-financial crime checks. They may send complex, poor quality, or incomplete cases back to you to request more information. Every case is then assigned an outcome and we generate a detailed, fully compliant, evidenced CDD Report.

Case Processing

Case Processing


Case Processing includes the following features:

FeatureDescription
Checks libraryConfigure checks to validate more than 200 data points.
Automatic case assignmentThe portal automatically assigns cases to human agents based on a predefined set of filters, e.g. product/solution, hit type, SLA time, and business partner.
Case categorizationTo streamline workflows, cases are split into unassigned, assigned, and pending second opinion categories.
Time trackingHuman agents can set their work status to track their activity and productivity.
Outcome managementHuman agents can approve, reject, and update check outcomes.
Real-time AI agent double-checkThe AI agent rechecks any data point updated by a human agent.
Responsive video viewingHuman agents can automatically play and pause selfie and document videos, change the playback speed, and enlarge the video frame.
Responsive image viewingHuman agents can compare a series of images next to each other, adjust the view of images taken at difficult angles to make them easier to read, and zoom in up to 100 times.
Google Maps and Street View integrationHuman agents can perform additional checks on locations.
Data correctionIf we detect any errors in information entered by the client, we correct it in line with their ID document. The CDD Report contains the both original and the corrected values.
EscalationsHuman agents can escalate complex cases to supervisors. The portal creates an audit history of when, how often, and why cases are escalated.
Four-eyes reviewA second human agent performs an extra check on cases with:
• A high-risk geolocation to ensure the client isn't applying from a sanctioned country.
• Low scores for facial recognition and document image sharpness
Human review (optional)If recommended by your regulator (e.g. BaFin) you can configure for a human agent to review every case, even those successfully processed by the AI agent.

Service-level agreement
The amount of load Fourthline can handle depends on the level of automation we can perform during case processing.
Our default SLA states that we must process 80% of cases per month within 5 minutes.
So far, we have never failed to meet this.
We have proven we can handle extreme growth while upholding the SLA.

Case Auditing

Human agents audit completed cases, like a live, interactive CDD Report. They can't change the original outcomes.

Case Auditing

Case Auditing


Case Auditing includes the following features:

FeatureDescription
Case filterFilter completed cases to audit by human agent, case identifier, client identifier, product/solution, and time frame.
Checks libraryValidate 200+ data points to understand how specific checks or whole cases were assigned their final outcome.
Responsive video viewingAuditors can automatically play and pause selfie and document videos, change the playback speed, and enlarge the video frame.
Image comparisonAuditors can compare a series of images next to each other, adjust the view of images taken at difficult angles to make them easier to read, and zoom in up to 100 times.
Google Maps and Street View integrationAuditors can perform additional checks on locations.
Time trackingAuditors can set their work status to track their activity and productivity.
Check correctionAuditors can correct incorrect checks.

Case Guidance

Case Guidance features detailed, specific reference information and procedures on how best to process all checks, covering more than 500 ID document types. The guidance is dynamically displayed exactly when and where needed to assist human agents.

Case Guidance

Case Guidance


Operating model

Agree with your implementation manager how to handle cases:


Next steps
For the Fourthline-powered operating model, see the integration guide.

Get in touch



Fourthline Dashboard

Use the dashboard to monitor the status of cases and clients and gain insight from key metrics.

Drill down into client conversion rates by location, analyze similar types of attempts with detailed risk information, or check the current status of a pending AML investigation.

It contains all the necessary data for your operations, compliance, and KYC departments in one place.

To integrate the Fourthline Dashboard, contact your implementation manager.

Case statuses

Cases can have the following statuses:

  • Verifying
  • Investigating
  • Completed
  • Try again
  • Data error

You can filter cases by:

  • Time frame
  • Status
  • Risk category
  • Country of residence
  • ID document issuing country
Fourthline Dashboard: Verifications

Case status overview

Client statuses

Clients can have the following statuses:

  • Verifying
  • Investigating
  • Completed
  • Try again

You can filter by:

  • Client status
  • Client identifier (clientId)
  • Attempts per client

Fourthline Dashboard: Clients

Client status overview

Metrics

Metrics include:

  • Conversion
  • Currently processing
  • Completed / Rejected / Fraud
  • Try again

You can filter by:

  • Date
  • Country of residence
Fourthline Dashboard: Metrics

Metrics overview

Next steps
Learn how to include the dashboard in your Identity Verification solution.

Get in touch


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