Fourthline’s Case Review Portal is a secure, user-friendly web environment for handling cases.

Agree your operating model with your implementation manager:

We offer the following functionalities in the portal:

Case Processing
Case Auditing
Case Guidance

Case Processing

Every case is first processed by our AI agent and, if it can't assign an automated outcome, the case passes to a human agent. Human agents manually review cases flagged by the AI agent to perform additional anti-fraud and anti-financial crime checks. They may send complex, poor quality, or incomplete cases back to you to request more information. Each case is then assigned an outcome and we generate a detailed, fully compliant, evidenced CDD Report.

Case Processing includes the following features:

Feature	Description
Checks library	Configure checks to validate more than 200 data points.
Automatic case assignment	The portal automatically assigns cases to human agents based on a predefined set of filters, e.g. product/solution, hit type, SLA time, and business partner.
Case categorization	To streamline workflows, cases are split into unassigned, assigned, and pending second opinion categories.
Time tracking	Human agents can set their work status to track their activity and productivity.
Outcome management	Human agents can approve, reject, and update check outcomes.
Real-time AI agent double-check	The AI agent rechecks any data point updated by a human agent.
Responsive video viewing	Human agents can automatically play and pause selfie and document videos, change the playback speed, and enlarge the video frame.
Responsive image viewing	Human agents can compare a series of images next to each other, adjust the view of images taken at difficult angles to make them easier to read, and zoom in up to 100 times.
Google Maps and Street View integration	Human agents can perform additional checks on locations.
Data correction	If we detect any errors in information entered by the client, we correct it in line with their ID document. The CDD Report contains the both original and the corrected values.
Escalations	Human agents can escalate complex cases to supervisors. The portal creates an audit history of when, how often, and why cases are escalated.
Four-eyes review	A second human agent performs an extra check on cases with: • A high-risk geolocation to ensure the client isn't applying from a sanctioned country. • Low scores for facial recognition and document image sharpness
Human review (optional)	If recommended by your regulator (e.g. BaFin) you can configure for a human agent to review every case, even those successfully processed by the AI agent.

Fourthline-operated service-level agreement

The amount of load Fourthline can handle depends on the level of automation we can perform for your configuration during case processing.
Our default SLA states that we must process 80% of cases per month within 5 minutes.
So far, we have never failed to meet this.
We have proven we can handle extreme growth while upholding the SLA.

Case Auditing

Human agents audit completed cases, like a live, interactive CDD Report. They can't change the original outcomes.

Case Auditing includes the following features:

Feature	Description
Case filter	Filter completed cases to audit by human agent, case identifier, client identifier, product/solution, and time frame.
Checks library	Validate 200+ data points to understand how specific checks or whole cases were assigned their final outcome.
Responsive video viewing	Auditors can automatically play and pause selfie and document videos, change the playback speed, and enlarge the video frame.
Image comparison	Auditors can compare a series of images next to each other, adjust the view of images taken at difficult angles to make them easier to read, and zoom in up to 100 times.
Google Maps and Street View integration	Auditors can perform additional checks on locations.
Time tracking	Auditors can set their work status to track their activity and productivity.
Check correction	Auditors can correct incorrect checks.

Case Guidance

Case Guidance features detailed, specific reference information and procedures on how best to process all checks, covering more than 500 ID document types. The guidance is dynamically displayed exactly when and where needed to assist human agents.

Fourthline Dashboard

Use the dashboard to monitor the status of cases and clients and gain insight from key metrics.

Drill down into client conversion rates by location, analyze similar types of attempts with detailed risk information, or check the current status of a pending AML investigation.

It contains all the necessary data for your operations, compliance, and KYC departments in one place.

Case statuses

Case statuses	Case filters
`Verifying`	Time frame
`Investigating`	Status
`Completed`	Risk category
`Try again`	Country of residence
`Data error`	ID document issuing country

Fourthline Dashboard: Verifications — Case status overview

Client statuses

Client statuses	Case filters
`Verifying`	Client status
`Investigating`	`clientId`
`Completed`	Attempts per client
`Try again`

Fourthline Dashboard: Clients — Client status overview

Metrics

Metrics	Filters
Conversion	Date
Currently processing	Country of residence
Completed / Rejected / Fraud
Try again

Next steps

For the Fourthline-powered operating model, see the integration guide.

Get in touch

Top of page

Accordion in HTML5