This page sets out possible statuses, explanatory status codes, CDD Report availability, and risk codes for Client Authentication.

Note

In addition to checking the status in webhook notifications, you can check the status of a specific Client Authentication case any time via a Get Client Authentication status request.

Statuses

Possible statuses include:

Status	Description	Action
`new`	The case is successfully created.	Wait.
`pending`	We are validating the data. Status code: `100`	Wait.
`inconsistent_data`	We found inconsistent data.	Retry. Status codes: `3000` series
`invalid_data`	We found invalid data.	Retry. Status codes: `3000` series
`completed`	We have processed the case. For our recommendation to accept or reject it, see the risk code.	Download the CDD Report. Status codes: `4000` – `5000` series Risk codes: `200` or `500`

The pathways for statuses are as follows:

Risk codes

Possible risk codes include:

Risk code	Risk score
`200`	completed_low_risk
`500`	completed_unacceptable_risk

Statuses can be accompanied by one or multiple of the following status codes:

This series includes:

Status code	Description	Action
`1000`	The data has been successfully validated.	Wait for the next status notification.

This series includes:

Status code	Description	Action
`3100`	Selfie photo too bright	Upload a new selfie.
`3101`	Selfie photo too dark	Upload a new selfie.
`3102`	Selfie photo too blurry	Upload a new selfie.
`3103`	Selfie poor quality	Upload a new selfie.
`3104`	Inadequate selfie	Upload a new selfie.
`3105`	Not the same person	Create a new case.
`3107`	Face not fully visible or within frame	Upload a new selfie.
`3500`	No geolocation provided	Upload a new selfie with the client's geolocation.
`3510`	Geolocation is in a prohibited country	Upload a new selfie with the geolocation in a supported country.
`3540`	Device metadata inconsistent	Create a new case.
`3600`	Video too bright	Upload a new selfie video.
`3601`	Video too dark	Upload a new selfie video.
`3602`	Video too blurry	Upload a new selfie video.
`3603`	Video poor quality	Upload a new selfie video.
`3610`	Inadequate video	Upload a new selfie video.
`3620`	Liveness features not visible	Upload a new selfie video.

Note

You cannot retry.

This series includes:

Note

You cannot retry.

This series includes:

Status code	Description
`5200`	Selfie tampering
`5201`	Selfie tampering - Photo of a photo
`5202`	Selfie tampering - Different person
`5210`	Biometric verification
`5600`	Video tampering
`5601`	Different person in video
`5610`	Video other fraud
`5900`	Other fraud