This page sets out possible statuses, explanatory status codes, CDD Report availability, and risk codes for Client Authentication.

Note

In addition to checking the status in webhook notifications, you can check the status of a specific Client Authentication case any time via a Get Client Authentication status request.

Statuses

Possible statuses include:

Status	Guidance
`new`	Description: The case is successfully created. Action: Wait for the next status.
`pending`	Description: We are validating the data. Action: Wait for the next status. Status code: `1000`
`inconsistent_data`	Description: We found inconsistent data. Action: Retry. Status codes: `3000` series
`invalid_data`	Description: We found invalid data. Action: Retry. Status codes: `3000` series
`completed`	Description: We have processed the case. For our recommendation to accept or reject it, see the risk code. Action: Download the CDD Report. Status codes: `4000` – `5000` series Risk codes: `200` or `500`

Status flow diagram

The pathways for statuses are as follows:

Possible risk codes include:

Risk code	Risk score
`200`	completed_low_risk
`500`	completed_unacceptable_risk

Statuses can be accompanied by one or multiple of the following status codes:

This status code accompanies pending status:

Status code	Guidance
`1000`	The data has been successfully validated. Action: Wait for the next status notification.

This series can accompany inconsistent_data status and includes:

Status code	Guidance
`3100`	Description: Selfie photo too bright Action: Upload a new selfie.
`3101`	Description: Selfie photo too dark Action: Upload a new selfie.
`3102`	Description: Selfie photo too blurry Action: Upload a new selfie.
`3103`	Description: Selfie poor quality Action: Upload a new selfie.
`3104`	Description: Inadequate selfie Action: Upload a new selfie.
`3105`	Description: Not the same person Action: Create a new case.
`3107`	Description: Face not fully visible or within frame Action: Upload a new selfie.
`3500`	Description: No geolocation provided Action: Upload a new selfie with the client's geolocation.
`3510`	Description: Geolocation is in a prohibited country Action: Upload a new selfie with the geolocation in a supported country.
`3540`	Description: Device metadata inconsistent Action: Create a new case.
`3600`	Description: Selfie video too bright Action: Upload a new video.
`3601`	Description: Selfie video too dark Action: Upload a new video.
`3602`	Description: Selfie video too blurry Action: Upload a new video.
`3603`	Description: Selfie video poor quality Action: Upload a new video.
`3610`	Description: Selfie video inadequate Action: Upload a new video.
`3620`	Description: Liveness features not visible in selfie video Action: Upload a new video.

Fatal

The client can't retry.

This series includes:

Fatal

The client can't retry.

This series includes:

Status code	Description
`5200`	Selfie tampering
`5201`	Selfie tampering - Photo of a photo
`5202`	Selfie tampering - Different person
`5210`	Biometric verification
`5600`	Video tampering
`5601`	Different person in video
`5610`	Video other fraud
`5900`	Other fraud